Terms & Conditions

Terms and Conditions


Payment Terms Policy

You agree to pay the price applicable for the product or service on our website at the time you submitted your order (Product Price), the delivery fees for the delivery service you select, if any (Delivery Fees), or any applicable taxes (defined on our website). You will be solely responsible for payment of all taxes (other than taxes based on  Cakemeonline income), fees, duties, and other governmental charges, and any related penalties and interest, arising from the purchase of the products and services (Taxes) not withheld by www.cakemeonline.com



Order Modification/Cancellation Policy

There are some orders which we could unable to accept and that order could be cancelled by our side. We reserve the right to cancel any order given by you for any reason, like under any unforeseen circumstances that may come in the way of your order that may be limitations on quantity available of purchase, error in product(s) or pricing information, weather problem or limitations of our credit department.

Before accepting any order, we need to have some details and information from your side. Before cancelling any order, we will contact you by e-mail or through call.

Same day delivery orders are processed immediately, and usually cannot be modified/cancelled. However, in case you want to modify/cancel an order, you can reach us on +91-9999022722  (10:00 am to 18:00 pm, 7 days a week). If the order has not been prepared or is not out for delivery, we will try to modify/cancel the order for you. If the order has already been prepared/dispatched, it cannot be cancelled/modified and you will be charged for the order.

In other cases of order modification/cancellation, please give at least 24 hours' advance notice to check if that order has not been prepared or is not out for delivery, then we may help you out.


Products and Pricing Policy

All products listed on our website, their descriptions, and their prices are subject to change any time.

Purchase of a product on the website is subject to availability of stock.

Our Website www.cakemeonline.com reserves the right, at any time, to modify, suspend, or discontinue the sale of any product or services with or without notice.

In any case if in the event a product or service is listed at an incorrect price or with incorrect information due to typographical error, error in pricing or information received from our suppliers, www.cakemeonline.com shall have the right, post the acceptance of any order, to decline or cancel any such order, whether or not the order has been confirmed and/or you have been charged for such product or service. If you have already been charged for the order and we may cancel your order, we will refund the amount in the same account from where we have received the amount.

The product specifications (weight, size, colour etc.) mentioned with the product photos displayed are only approximate. There may be a slight variation in the pictures and the respective products.

The message on the complimentary message card, which is provided by www.cakemeonline.com, can either be printed or hand written, depending on where the delivery is scheduled for.



Orders and Acceptance of Orders Policy

When you see our offer &make an order, you are making an offer to purchase, that offer is subject to acceptance by us. Your receipt (SMS / email / push notification) of an order confirmation from us does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.

We reserve the right at any time, after receiving your order, to accept or decline or cancel your order (in whole or in part) for any reason may be limitations on quantity available of purchase, error in product(s) or pricing information, weather problem or limitations of our credit department.

. We may require additional verifications or information before accepting any order. In the event of a purchase, you will be required to accurately provide the recipient?s name and shipping address. You agree that, if www.cakemeonline.comcancels all or a part of your order, your sole and exclusive remedy is either that:

(a)     www.cakemeonline.com will issue a credit to your credit/debit card or bank account in the amount charged for the cancelled portion ( only in case if your account card has already been charged for the order)


(b)     www.cakemeonline.comwill not charge your credit/debit card or bank account for the cancelled portion of the order. For your convenience, www.cakemeonline.com accepts Visa, Master Card,  Maestro, American Express, Debit Card  Notwithstanding anything contained herein, any and all payments made by above mentioned options through payment gateway on the www.cakemeonline.com website , are subject to specific terms and conditions of such third party payment gateways.


Shipping and Delivery Policy

·         For same-day midnight delivery, orders must be received before  12.30 pm, Monday - Sunday, IST.

You acknowledge that requested delivery time is non-binding. Estimated delivery time depends on the availability of the product and the destination to which you want the product to be delivered.

Delivery may take longer due to:

1. Bad weather
2. Political disruptions / Bandh / Dharna
3. Other unforeseen circumstances


In such cases, we will proactively reach out to you. Before major occasions, we suggest that you place your order at least five days in advance.Products that are hand delivered cannot be delivered along with courier products.

For perishable items like cakes, we attempt delivery of your order only once. In the event the delivery is not executed during the attempt, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases:

·         Wrong shipping/delivery address.

·         Recipient not available.

·         Premises locked.

·         Recipient refusing to accept the delivery.

In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate guard /reception/neighbor or anybody at the given address.

Proof of delivery will be provided in case of any dispute in delivery.

Deliveries are made on Sundays and on Public Holidays for products that are delivered by hand.

If there is no one available at the shipping addresses to accept the delivery of your order at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made. We will surely try our best as mentioned below-

·         Call the recipient to schedule an appropriate delivery time.

·         Leave a note on the recipient?s door..

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